SERVICE GUARANTEE

The ORANGE COUNTY EMERGENCY SERVICES DISTRICT #3 / LCFD is very proud of its customer service program that we make this pledge to you. Satisfaction guaranteed! It is our way of demonstrating our pride, our confidence, and our commitment to you, the people we serve.

We guarantee that our firefighters will respond to your request for assistance as quickly as possible, and that the service they provide will be caring, courteous, and satisfactory to you.

We guarantee that you will be treated with respect, dignity, and compassion in your time of need.

We guarantee that we will do whatever it takes to correct any situation that does not meet your high standards and expectations.

FIRE INSURANCE RATES

Fire casualty companies (insurance companies) establish fire insurance rates for all communities or emergency services districts. These rates are solely up to the individual companies and may be predicated on numerous factors. Most companies, however, use a grading schedule established by the Insurance Service Office (ISO), a rating bureau supported by the insurance industry. An exception to this is State Farm Insurance. State Farm Insurance does not use the ISO rating. Instead State Farm uses their own company scale.

The engineering model used by ISO to rate individual fire departments evaluates a number of fire protection factors. The final rating is proportionately developed based on fire protection capability (50%), community water supply (40%), and communications (10%). For ISO purposes fire protection encompasses fire stations, equipment, personnel, training, maintenance, etc.; community water supply encompasses size and locations of fire hydrants, water main sizes, and water storage tank/towers, etc.; and communications encompasses 9-1-1 telephone system, back-up generators for the system, dispatchers on duty, etc. For your insurance purposes, your ISO rating is based on the services of Orange County Emergency Services District #3 (fire protection), North Orange Water Company, SRA & Aqua Texas Water Company, and Orange Sheriff Department (communications).

ISO ratings translate into direct savings to you on your insurance. The current ISO rating for Orange County Fire/Rescue Emergency Services District #3, is as follows:

ISO Class 6:
If your property is within 5 miles of an Orange County Emergency Services District #3 fire station 1 or station 2 and you have a fire hydrant within 1000 feet of your residence.

ISO Class 8:
If your property is within 5 miles of an Orange County Emergency Services District #3 fire station 1 or station 2 but greater than 1000 feet from the nearest fire hydrant.

ISO Class 8:
If your property is beyond 5 miles of an Orange County Emergency Services District #3 fire station 1 or station 2.